Forum Discussion
Desktop App Lag - typing msgs, switching channels, etc
Try these ideas.
The issue could be with
Teams itself (Unlikely)
Your firewall
Your Internet service provider speed
Your Internet service packet loss (This is a very common cause)
Your WiFi
Your WiFi channel
So firstly what can you do.
Run a speed test. If > 20 mbps you're all good. If below you have an issue with your ISP or wifi signal.
Add an exception for teams on your firewall
Check for packet loss. Use command and enter ping http://www.facebook.com -t. Check for any timeouts as this is packet loss. Google how to do this.
Packet loss can have many reasons why it occurs so if you notice timeouts look it up. One potential cause is wifi issues. These can include too many people using the one channel, an underperforming network card etc...
A solution for improving Wi-Fi is to get a Wi-Fi adapter. It's basically an antenna to improve your PC's ability to get WiFi reliably.
If this all fails log into your router settings. Change the WiFi channel. Google how to do this.
Whilst in your router settings consider port forwarding any ports required for teams
I know I haven't gotten into detail here. Google how to do things if you don't know how.
Try these ideas.
The issue could be with
Teams itself (Unlikely)
Your firewall
Your Internet service provider speed
Your Internet service packet loss (This is a very common cause)
Your WiFi
Your WiFi channel
So firstly what can you do.
Run a speed test. If > 20 mbps you're all good. If below you have an issue with your ISP or wifi signal.
Add an exception for teams on your firewall
Check for packet loss. Use command and enter ping http://www.facebook.com -t. Check for any timeouts as this is packet loss. Google how to do this.
Packet loss can have many reasons why it occurs so if you notice timeouts look it up. One potential cause is wifi issues. These can include too many people using the one channel, an underperforming network card etc...
A solution for improving Wi-Fi is to get a Wi-Fi adapter. It's basically an antenna to improve your PC's ability to get WiFi reliably.
If this all fails log into your router settings. Change the WiFi channel. Google how to do this.
Whilst in your router settings consider port forwarding any ports required for teams
I know I haven't gotten into detail here. Google how to do things if you don't know how.
Why do you automatically assume that an issue with Teams itself is highly unlikely?
We literally have hundreds of people across 4 countries that have the same lag issue. How can you assume everybody has an issue with their computer/network or whatever settings, and not the application itself?
I use a lot of messaging applications and none of them has such high degree of lag and responsiveness issues as Teams.
Please stop blaming users for issues that exist in your code and/or infrastructure setup.
I also did check the suggestions you wrote:
1) Network speed: 850 mbps
2) Not using wifi, I have an ethernet cable.
3) Results from ping:
Ping statistics for 31.13.72.36:
Packets: Sent = 55, Received = 55, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 8ms, Average = 7ms4) If ports weren't forwarded, application wouldn't have any connection, I have automatic port forwarding.
