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chrisdunn550's avatar
chrisdunn550
Copper Contributor
Apr 25, 2022

Deleting a voicemail from a Voice-enabled channel

We are exploring the functionality of voice-enabled channels with a view to replacing our call queue groups with teams channels. One question that I haven't been able to find a solution for is deleti...
microsoft teams
voice-enabled channel
Voice-enabled channels
AdamA180's avatar
AdamA180
Copper Contributor
Oct 31, 2024
Hopefully you see this but where do you set it to go to your channel in teams? The only options are personal or shared voicemail boxes which all are groups or users not channels?
chrisdunn550's avatar
chrisdunn550
Copper Contributor
Nov 01, 2024

AdamA180 Hi Adam, 

You can use the channel email address for the voicemail. you can find this by clicking on the ellipsis in the channel and clicking "Get email address" and using that for voicemail rather than a user or group mailbox. 

 

  • Wing_zero's avatar
    Wing_zero
    Copper Contributor
    Feb 07, 2025

    Im running into this same issue.  You build the call que in TAC then you select the group for call routing which allows the voicemail to be stored in teams group under the channel identifier. I tried your method of redesigning the call que to be by user and then tried to attach the channel email as the designation for the voice mails.  But the TAC wont recognize the channels email address.  

  • AdamA180's avatar
    AdamA180
    Copper Contributor
    Nov 01, 2024

    chrisdunn550 
    So I'm able to get the email address but when I set where to redirect the call if it's not answered in the call queue any option, person in the org, external number, voicemail personal, voicemail shared, voice app provided the name or full email address can't find the email address. 

     

    the email is in this format.  @amer.teams.ms

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