Forum Discussion
Deleting a voicemail from a Voice-enabled channel
chrisdunn550 we are seeing the same issue.
We connected the callqueues to a Teams channel and the voicemail shows up there for the team.
It is unread at first but the team will not know if someone already called back or started an action.
Being able to delete the voicemail is one thing but marking it as a user like working on it or Finished would be best.
Did you get on with this?
AdamA180 Hi Adam,
You can use the channel email address for the voicemail. you can find this by clicking on the ellipsis in the channel and clicking "Get email address" and using that for voicemail rather than a user or group mailbox.
Im running into this same issue. You build the call que in TAC then you select the group for call routing which allows the voicemail to be stored in teams group under the channel identifier. I tried your method of redesigning the call que to be by user and then tried to attach the channel email as the designation for the voice mails. But the TAC wont recognize the channels email address.
chrisdunn550
So I'm able to get the email address but when I set where to redirect the call if it's not answered in the call queue any option, person in the org, external number, voicemail personal, voicemail shared, voice app provided the name or full email address can't find the email address.the email is in this format. @amer.teams.ms
