Forum Discussion
Deleting a voicemail from a Voice-enabled channel
We are exploring the functionality of voice-enabled channels with a view to replacing our call queue groups with teams channels. One question that I haven't been able to find a solution for is deleti...
chrisdunn550 we are seeing the same issue.
We connected the callqueues to a Teams channel and the voicemail shows up there for the team.
It is unread at first but the team will not know if someone already called back or started an action.
Being able to delete the voicemail is one thing but marking it as a user like working on it or Finished would be best.
Did you get on with this?