Forum Discussion

Jonny Marlborough's avatar
Jonny Marlborough
Copper Contributor
Aug 11, 2020

Delay transferring out from auto attendant

We have been testing Teams with Direct Routing trunks provided by a carrier partner. All inbound and outbound calls direct to/from Teams users connect without issue. We are using the Teams apps on Wi...
Auto Attendant
Calling
Direct Routing
Queues
Jonny Marlborough's avatar
Jonny Marlborough
Copper Contributor
Sep 20, 2021

YouGotServered 

 

That sounds like the same issue we have. I've not tested in a while but I've not seen any announcement that it has been fixed yet, and from people's testing in this thread it seems to still be a problem.

_PeterL_'s avatar
_PeterL_
Copper Contributor
Oct 11, 2021
Is your tenancy in a different region to the call queue members? (this was my scenario and I was getting the delay - we managed to resolve using some other SBCs and essentially relaying the call from SBC to SBC so that it breaks out in the same region as our tenancy.)
  • YouGotServered's avatar
    YouGotServered
    Copper Contributor
    Oct 11, 2021

    _PeterL_ Ours is all the same region.

     

    Sadly due to this issue and the continual Teams outage (like the one last week due to a bad update that MS had to rollback due to lack of good QA), we have been instructed to look for a replacement ASAP.

     

    Microsoft's horrendous and slow support is not acceptable for something as critical as phones, ESPECIALLY when we've had 3 outages in the past 6 months (NOT including the bandwidth.com DDoS attack which I can't blame MS for). Our clients want a vendor that they can actually call and get resolutions from instead of essentially throwing a ticket into a volcano. Most of our Teams issues have gone unresolved with support. We've been told to wait months for resolutions that never come.

     

    Teams is a good platform, but not for traditional calling I'm afraid.

Resources