Forum Discussion
Delay transferring out from auto attendant
We have been testing Teams with Direct Routing trunks provided by a carrier partner. All inbound and outbound calls direct to/from Teams users connect without issue. We are using the Teams apps on Wi...
So, I think our issue is the same, or at least has the same causes as yours.
Essentially, our ideal call flow is Auto attendant > call queue > receptionist.
Unfortunately the handoff from AA to CQ takes a solid 5 seconds. Add that to the initial connection from the caller to AA (about 1 second) and then the handoff from the CQ to the receptionist (about another 2 seconds) and you have a SOLID 7+ second delay from the time someone dials to the time they talk to someone even if the receptionist answers IMMEDIATELY.
Clients have complained that it takes way too long, and they aren't wrong.
Is my issue the same as yours?
Has Microsoft finished the fix for this yet?
Essentially, our ideal call flow is Auto attendant > call queue > receptionist.
Unfortunately the handoff from AA to CQ takes a solid 5 seconds. Add that to the initial connection from the caller to AA (about 1 second) and then the handoff from the CQ to the receptionist (about another 2 seconds) and you have a SOLID 7+ second delay from the time someone dials to the time they talk to someone even if the receptionist answers IMMEDIATELY.
Clients have complained that it takes way too long, and they aren't wrong.
Is my issue the same as yours?
Has Microsoft finished the fix for this yet?
That sounds like the same issue we have. I've not tested in a while but I've not seen any announcement that it has been fixed yet, and from people's testing in this thread it seems to still be a problem.