Forum Discussion
Jonny Marlborough
Aug 11, 2020Brass Contributor
Delay transferring out from auto attendant
We have been testing Teams with Direct Routing trunks provided by a carrier partner. All inbound and outbound calls direct to/from Teams users connect without issue. We are using the Teams apps on Wi...
jangliss
Aug 16, 2020Steel Contributor
I've not seen it take as long as 8 seconds before, maybe half a second to a second. Are these Teams calls to the AA, or PSTN calls to the AA?
I know they introduced an option recently for Call Queues to use conference instead of transfer method, which speeds up answering calls for call queue members, but there isn't something similar for AAs.
DayneJake
Oct 16, 2020Brass Contributor
Experiencing the same thing on transfers from the AA's. Callers have dead silence after selecting an option to be transferred to. This is if sent to a user, a CQ or a voicemail. No matter how long the silence, it is unacceptable.