Forum Discussion
Delay transferring out from auto attendant
Quick update on this one - the delay is also present when an auto attendant routes a call to voicemail. A simple AA that reads a greeting and then connects to a voicemail box for an Office 365 Group will pick the call up immediately, read out the greeting, and then there is around 8 seconds of silence before the voicemail greeting plays.
So the issue seems to be related to transferring out of the auto attendant, rather than into the group. As far as I know there is no way to get logs out of these voice applications yet that would provide traces.
I've not seen it take as long as 8 seconds before, maybe half a second to a second. Are these Teams calls to the AA, or PSTN calls to the AA?
I know they introduced an option recently for Call Queues to use conference instead of transfer method, which speeds up answering calls for call queue members, but there isn't something similar for AAs.
Experiencing the same thing on transfers from the AA's. Callers have dead silence after selecting an option to be transferred to. This is if sent to a user, a CQ or a voicemail. No matter how long the silence, it is unacceptable.
