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TonyRedmond's avatar
TonyRedmond
MVP
Apr 06, 2020
Solved

Custom Background Images for Teams Meetings

  Teams allows you to use a set of images selected by Microsoft as the background for meetings. It’s a nice feature, even if it lacks the ability to upload and use a custom image of your own. This ...
microsoft teams
jabaugrad's avatar
jabaugrad
Copper Contributor
May 14, 2020

PeterDigby 

 

I have 2 laptops. Both with the latest Teams Software version. One has the background option available and one only has the blur background option. On the one with the blur only, it doesn't even have a backgrounds folder created. It's got a i5-8365U which specs say have AVX2. I can't figure out how to get the option available. Any ideas?

 

jenncarneiro's avatar
jenncarneiro
Copper Contributor
May 14, 2020
Just wondering, are you using the same account to login to Teams on both laptops?
  • jabaugrad's avatar
    jabaugrad
    Copper Contributor
    May 14, 2020

    jenncarneiro yes, both the same corporate account.  

    • jenncarneiro's avatar
      jenncarneiro
      Copper Contributor
      May 14, 2020
      That is an anomaly for sure!
      I can't think of any obvious reason for it to work on one and not the other.

      I'm assuming both pc have the same o/s, and you've used the blur function at least once on each (with the same account signed in).

      I would do the old uninstall/reboot/reinstall/reboot and see if that helps, or hopefully someone else will be able to post a better suggestion.

      Sorry I don't have a better idea...

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