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Kimberly112's avatar
Kimberly112
Copper Contributor
Dec 28, 2022

Cross Tenant Team and Insecure Files not able to be opened

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We have a cross tenant set up with an external organization and just before the holidays, files shared in the channels started coming across from the other organization as insecure and we can no longer open them from Teams.  Is anyone else having this issue?
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6 Replies

  • primrose2's avatar
    primrose2
    Copper Contributor
    Dec 28, 2022

    Currently we are https://www.prestigeprimerosehills.ind.in working Microsoft teams but I am facing some issues like unable to share some format files like PPT or PDF to the external users. 

  • Ahmed_Masoud97's avatar
    Ahmed_Masoud97
    Iron Contributor
    Dec 28, 2022

    Hello Kimberly112,

     

    here is Ahmed a community visitor 😉

    Let me try to help you 🙂

     

    It is not uncommon for issues to arise when sharing files between organizations, especially if there are different security protocols in place. There are a few potential causes for the issue you are experiencing:

    1. The file may be blocked by the security protocols of one of the organizations. This could be due to the file type, the content of the file, or the source of the file.
    2. The file may be corrupted or damaged in some way, causing it to be unreadable by the receiving organization.
    3. There may be a connectivity issue between the two organizations, preventing the file from being transferred correctly.

    To troubleshoot this issue, you may want to try the following:

    1. Check the security protocols of both organizations to see if there are any restrictions on the file type or content.
    2. Test the file by trying to open it on a different device or using a different file viewer.
    3. Check the connectivity between the two organizations to see if there are any issues that may be causing the file transfer to fail.
    4. If none of these steps resolve the issue, it may be necessary to contact the support teams for both organizations to seek further assistance.


    Best of the best 🙂

    Ahme:D

    • Kimberly112's avatar
      Kimberly112
      Copper Contributor
      Dec 28, 2022

      Thank you Ahmed_Masoud97, we will walk through the security protocols and ensure they are set properly.  Appreciate your quick response!

      With gratitude,

      Kimberly

      • Ahmed_Masoud97's avatar
        Ahmed_Masoud97
        Iron Contributor
        Dec 28, 2022
        You are more than welcome, we all need help and each time anyone can give, so why not to help 🙂

        It's a pleasure to help, please keep me updated 🙂

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