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Sukriti's avatar
Sukriti
Copper Contributor
Aug 11, 2020

Couldn't complete the call through Google nexus 10 with team latest version

 After latest update when trying to join meeting getting msg " couldn't complete the call". Tried to reinstall the app multiple times but same issue occurred. All though through android phone it's working fine.

Can any one help me here, its impacting my online classes.

Below is info about device and app version.
Os - 5.1.1
Model - samsung / Nexus 10
App Version -1416/1.0.0.2020080601

microsoft teams
  • Sonal2140's avatar
    Sonal2140
    Copper Contributor
    Aug 16, 2020
    Hi, were you able to fix this issue? I am facing a similar issue. Please help if you have found a solution.
    • perkinl's avatar
      perkinl
      Copper Contributor
      Aug 17, 2020

      Sonal2140Nope.  There was a teams update this morning, but the problem persists.  Are you also using Android 5.1.1?

  • perkinl's avatar
    perkinl
    Copper Contributor
    Aug 11, 2020

    SukritiI am also having precisely the same problem, also on Android 5.1.1, also ever since the update.

    The rest of the app seems to work fine so far as I can tell, it's just calls that fail to go through, incoming or outgoing.

     

    If somebody can tell me how to get more debugging information out of it I'd be glad to see what I can do. 

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