Forum Discussion
George_W_Argiropoulos
May 03, 2023Copper Contributor
Correct Display Name but Incorrect Username when searching for users who have had a name change.
I want to start off by saying I am aware of how to clear Teams cache and the extended sync period for changes. That being said any user that has had a name chage in our org has this issue. As an ex...
- May 22, 2023This issue is resolved. I had to open up the accounts and come through every single attribute looking for anything at all that referenced the old name. There were a couple of things that the top level admins said were legacy and were no longer used in our environment, but I removed them anyway. Due to how long it takes Teams to sync changes I did not follow best practice and turn them off one by one. Thanks for anyone who viewed this thread.
Ed Woodrick
May 03, 2023Iron Contributor
Was both the display name and username actually changed? It's easy to not change both
- George_W_ArgiropoulosMay 04, 2023Copper Contributor
Yes, both have been changed and are reflected correctly everywhere except in Teams search. I've added a screen shot.