Forum Discussion
Contact sync issues with teams
Our issue is. We updated everyone's phone numbers in Azure AD for them to sync down to the Teams clients so the employees could see everyone's phone number when they hovered over their contact in Teams. It worked for most users. We have noticed an issue with users who have a contact card in their local outlook contacts. Say for instance I have manually put a contact in my outlook for Sue Jane and she also exists in our AD. In teams it wouldn't update the contact and the phone would remain blank. Not until I delete the contact form my outlook and sign out and back into Teams will it update correctly. So it would seem that Teams for some reason is looking at the contact in the local outlook client on the machine and therefore not updating from the contact from the Teams server. I am looking to find if this is a bug or an intended function. If it is intended how can I stop it from happening. Thanks for your earlier reply StefanFried
Hi Chris_S017
Steps are simple:
1- Go to outlook.
2- Click on Address book in the Home bar.
3- Click the first contact.
4- Click on the Shift + down arrow to select all contacts.
5- Click on File.
6- Select Add to contacts.
7- Confirm the steps above by clicking on outlook contacts to make sure if all contacts were synced.
8- Open Teams and see the Calls/ Contacts list (it might take some time to sync).
DONE, hope this solves your issue.
- Thanks BriAzmi, thats solved the issue.
