Forum Discussion
Contact center remote agents
Due to covid situation, we need to enable Home based contact center agents, is it possible to use Microsoft Teams "Connect" option with calling Plans to get PSTN calls on Teams client and have screen...
Thanks
Is "Connect" option supported with Amazon Connect CCP
Probably you might have to input the DID in the Amazon Connect and Map it there in Amazon Connect.
With Regards,
Satish U
With Regards,
Satish U