Forum Discussion
Consult to Transfer doesn't put caller on hold
When our receptionist answers the phone, clicks Consult to Transfer, usually the caller would be put on hold so our receptionist can provide info to the person she is consulting with. However lately...
Hi,
Is the receptionist using a specific model of the Teams Certified Phone? Please check with the receptionist if she makes the transfer from the desktop app is the issue still there?
Seems to be issue with the IP Phone is Phone is involved.
With Regards.
Satish Upadhyaya
Is the receptionist using a specific model of the Teams Certified Phone? Please check with the receptionist if she makes the transfer from the desktop app is the issue still there?
Seems to be issue with the IP Phone is Phone is involved.
With Regards.
Satish Upadhyaya
Our receptionist has a Yealink Model MP56 phone.
However, she never uses the phone, she always uses her headset or laptop to pick up the phone calls and always uses her laptop to put calls on hold, consult to transfer, and everything else.