Forum Discussion
Consult then transfer to call queue is not working
I have just been on with a support rep, and I think they found an answer....
you have to assign a DDI to the call queue, then you should be able to transfer a call to it.
there is allegedly documentation around this which I am waiting for, and also a site where I can request a feature from Microsoft - one can hope 🙂
this does seem odd where a purely sip based PBX in the cloud requires DDI to be assigned.
Hope this helps
I have had to do some creative work where I assigned the DDI but diverted the DDI on the sip trunk to the main number - I don't want to be woken in the night with a caller asking about their hospital appointment just because the put the wrong DDI on their paperwork....
Glad to hear that. The strange part is that even when we asked a Microsoft engineer, he said this behavior was not to be expected and we should change the way we work.
In their own documentation I can read that conference mode in a queue should improve connection times but also enable consult/transfer. So they clearly know ... .
https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue?tabs=call-answering#conference-mode