Forum Discussion
Consult then transfer to call queue is not working
I have just been on with a support rep, and I think they found an answer....
you have to assign a DDI to the call queue, then you should be able to transfer a call to it.
there is allegedly documentation around this which I am waiting for, and also a site where I can request a feature from Microsoft - one can hope 🙂
this does seem odd where a purely sip based PBX in the cloud requires DDI to be assigned.
Hope this helps
I have had to do some creative work where I assigned the DDI but diverted the DDI on the sip trunk to the main number - I don't want to be woken in the night with a caller asking about their hospital appointment just because the put the wrong DDI on their paperwork....
We had the same issue in our organisation. Enabling Conference Mode under Call Queue (Call Answering) seems to have fixed this issue. Can anybody comfirm this or tell me if that "fixes" the issue for you?
Glad to hear that. The strange part is that even when we asked a Microsoft engineer, he said this behavior was not to be expected and we should change the way we work.
In their own documentation I can read that conference mode in a queue should improve connection times but also enable consult/transfer. So they clearly know ... .
https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue?tabs=call-answering#conference-mode