Forum Discussion
Consult then transfer to call queue is not working
I have just been on with a support rep, and I think they found an answer....
you have to assign a DDI to the call queue, then you should be able to transfer a call to it.
there is allegedly documentation around this which I am waiting for, and also a site where I can request a feature from Microsoft - one can hope 🙂
this does seem odd where a purely sip based PBX in the cloud requires DDI to be assigned.
Hope this helps
I have had to do some creative work where I assigned the DDI but diverted the DDI on the sip trunk to the main number - I don't want to be woken in the night with a caller asking about their hospital appointment just because the put the wrong DDI on their paperwork....
this problem has resurfaced again, I had this fixed in my tenant, and it was working fine, but it has now resurfaced and there is another call within MS for this.
will check back later once I find out what the issue is.
- Under Teams Admin Centre, Org Wide Setting then Teams Settings there is an option:
Scope directory search using an Exchange address book policy - this was set to 'on' which messes with the search function. but this is not the issue now, something new. I have just filled in the detail for MS to ascertain the issue.