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Lars86's avatar
Lars86
Brass Contributor
May 13, 2020
Solved

Consult then transfer to call queue is not working

Hi,   We are using teams with direct routing option. Everything is working fine but we cannot use the option consult then transfer to a call queue. You can call the call queue and get a user on t...
Calling
Calling Queue
teams
  • TeamsDR's avatar
    TeamsDR
    Jun 26, 2020

    Lars86 

    I have just been on with a support rep, and I think they found an answer....

    you have to assign a DDI to the call queue, then you should be able to transfer a call to it.

     

    there is allegedly documentation around this which I am waiting for, and also a site where I can request a feature from Microsoft - one can hope 🙂

     

    this does seem odd where a purely sip based PBX in the cloud requires DDI to be assigned.

     

    Hope this helps

     

    I have had to do some creative work where I assigned the DDI but diverted the DDI on the sip trunk to the main number - I don't want to be woken in the night with a caller asking about their hospital appointment just because the put the wrong DDI on their paperwork....

hansvos's avatar
hansvos
Copper Contributor
Nov 06, 2020
Created a ticket at Microsft,... Still on the roadmap of 2020 to be fixed...

They expect a big release half december where they are aiming to fix this issue..
Thorsten Stiebig's avatar
Thorsten Stiebig
Brass Contributor
Nov 06, 2020

Hopefully! That is what they promised in April.

  • tomae_bfh's avatar
    tomae_bfh
    Copper Contributor
    Jan 26, 2021

    Thorsten StiebigAny news regarding this issue?

    I opened a ticket in November and Microsoft sent me the documentation on how to transfer a call. *rolleyes*

    Today after 2 months they told me that there is no problem on the Microsoft side. I'm a bit furious, because I referred to this discussion and they did not even bother to read it.
    In the steps recording I clearly stated where the transfer button disappears. I can reproduce this behavior using the resource account name to transfer the call to, so I don't even leave the Teams-environment.
    Even so Microsoft insists that there is a problem on the side of our telephony provider.


    • Thorsten Stiebig's avatar
      Thorsten Stiebig
      Brass Contributor
      Jan 26, 2021

      This is nonsense what Microsoft told you. It is a known issue at Microsoft side and all people with direct Routing have the same issue. It is stupid to say that all phone providers are the problem. I have no informations that this is working at any phone Provider. I have the official statement from microsoft that this is an error on Microsoft side and that it should solved to the end of 2020. I have still the same issue and we are now in january 2021. I will reopen my Ticket and will ask when we could receive a solution.

      Regards
      Thorsten

      • Lars86's avatar
        Lars86
        Brass Contributor
        Jan 28, 2021

        Thorsten Stiebig 

         

        Also still the same problems on our side! 

        Really bad this is taking so long... hope they come with the fix soon!

        Going to check if i can find my ticket number and also going to reopen it.

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