Forum Discussion
Consult then transfer to call queue is not working
I have just been on with a support rep, and I think they found an answer....
you have to assign a DDI to the call queue, then you should be able to transfer a call to it.
there is allegedly documentation around this which I am waiting for, and also a site where I can request a feature from Microsoft - one can hope 🙂
this does seem odd where a purely sip based PBX in the cloud requires DDI to be assigned.
Hope this helps
I have had to do some creative work where I assigned the DDI but diverted the DDI on the sip trunk to the main number - I don't want to be woken in the night with a caller asking about their hospital appointment just because the put the wrong DDI on their paperwork....
IT IS A BUG AT MICROSOFT AND A KNOWN ISSUE!
Some minutes ago I received the final answer from Microsoft:
"
After discussing and checking with our team, this is a known issue and had registered as a bug. They are working on the issue, but for now their is no ETA and the fix should be rolled out at the end of this calendar year.
"
This was a long way to get this information ... crazy, perhaps we have to wait to the end of this calendar year for a fix. That is very bad!
Thorsten Stiebig
Looking forward to the end of the calendar year.