Forum Discussion
Consult then transfer to call queue is not working
I have just been on with a support rep, and I think they found an answer....
you have to assign a DDI to the call queue, then you should be able to transfer a call to it.
there is allegedly documentation around this which I am waiting for, and also a site where I can request a feature from Microsoft - one can hope 🙂
this does seem odd where a purely sip based PBX in the cloud requires DDI to be assigned.
Hope this helps
I have had to do some creative work where I assigned the DDI but diverted the DDI on the sip trunk to the main number - I don't want to be woken in the night with a caller asking about their hospital appointment just because the put the wrong DDI on their paperwork....
Lars86
Hi,
my microsoft ticket is still open and the support engineer is talking to the teams product group now. In the last weeks microsoft also informed us that we have to fix it on the SBC. But in our SBC Logfiles however we could not see any traffic for that ... when we start the process for "consult then transfer". This traffic did not arrive on our SBC at all ..... so for me this is actually a Microsoft problem.
I expect new informations this week ...
Hi Thorsten Stiebig thats good to hear hope you can get somewhere with microsoft!
My cases is sort of closed and my sbc partner is waiting for microsoft patches so nobody is really looking for a solution for us at the moment! Hope to here good news from you soon...