Forum Discussion
Consult then transfer to call queue is not working
I have just been on with a support rep, and I think they found an answer....
you have to assign a DDI to the call queue, then you should be able to transfer a call to it.
there is allegedly documentation around this which I am waiting for, and also a site where I can request a feature from Microsoft - one can hope 🙂
this does seem odd where a purely sip based PBX in the cloud requires DDI to be assigned.
Hope this helps
I have had to do some creative work where I assigned the DDI but diverted the DDI on the sip trunk to the main number - I don't want to be woken in the night with a caller asking about their hospital appointment just because the put the wrong DDI on their paperwork....
Thorsten Stiebig exactly the same here transfer button disapears! this should be working right?
Just made a ticket to microsoft support today hope the can give me some more info or a solution about this issue
Lars86 Yes, this must work. I think it is a bug at Microsoft Teams right now. Let us wait what Microsoft will answer.
I will also open a ticket at Microsoft.
- Did any of you get a response from ms support about this issue. We have the same issue .
Darrenkenny1983
I am working actual with a Support Engineer on it.For the moment I have to answer only questions to my Deployment. Here are the questions and my answers:
- Which SBC for Direct Routing? -> AudioCodes
- Is it a call queue only problem or auto attendant as well? -> Both
- Is issue specific to internal users / external ? -> Both, internal and external Users
- Are you using Teams application for calling or is there any Polycom devices associated ? -> Only Teams Application on Windows 10 PC/Notbooks
- Teams Version? -> 1.3.00.9267 (64-bit) and 1.3.00.12058
- What is your environment type? (Online/on-prem/Hybrid) -> We have Microsoft Teams with Azure AD Connect, SBC / Direkt Routing
- Are all Users affected? -> Yes
- Is it a Direct Routing Setup? -> Yes
- Was ist working before? -> No
- Since when are you experiencing this issue? -> From the beginning on when we switched with PSTN-Calling ot MS Teams (since 7 days)
I expect response in the next hours ... and will let you know guys.
Thorsten
Thorsten Stiebig Most of the answers you are giving are the same for our organization. Where are you from here in the netherlands our telephony provider says they can't do anything about this issue and really is a microsoft issue or feature that is not working!
- No not yet! Hope to hear something Tomorrow...
- Thanks, keep us updated
