Forum Discussion
Consult then transfer to call queue is not working
I have just been on with a support rep, and I think they found an answer....
you have to assign a DDI to the call queue, then you should be able to transfer a call to it.
there is allegedly documentation around this which I am waiting for, and also a site where I can request a feature from Microsoft - one can hope 🙂
this does seem odd where a purely sip based PBX in the cloud requires DDI to be assigned.
Hope this helps
I have had to do some creative work where I assigned the DDI but diverted the DDI on the sip trunk to the main number - I don't want to be woken in the night with a caller asking about their hospital appointment just because the put the wrong DDI on their paperwork....
Hello Lars86 ;
I have the same problem. We are on Microsoft Teams with direct Routing since 4 days.
Everything is working fine like you have described. "Transfer a call" and "consult then transfer" is working perfect when doing this with normal Teams Users. "Consult then Transfer" to a call queue is not working. The Window to click on "transfer" disappears when the agent of the call queue answer the call.
Only Direct Transfer to a call queue is working.
Thorsten Stiebig exactly the same here transfer button disapears! this should be working right?
Just made a ticket to microsoft support today hope the can give me some more info or a solution about this issue
Lars86 Yes, this must work. I think it is a bug at Microsoft Teams right now. Let us wait what Microsoft will answer.
I will also open a ticket at Microsoft.- Did any of you get a response from ms support about this issue. We have the same issue .
