Forum Discussion
Consult then transfer can only chat in mobile app in direct routing
I do not have issues with transferring calls after consulting. This sounds to me like a more general issue with transfer itself. Does cold transfer work for you on mobile, PC, etc.? Does C&T work on PC client, web client?
aszabo1984 The consult then transfer works well globally EXCEPT on the iOS version.
It gets it self stuck after the voice consult (during the transfer of the call). Its a very frustrating bug as we deployed iPhones out to staff in order to help with queue pick up times, but without a decent transfer solution it leads to poor customer experience! I've tested both conference enabled and disabled queues. No difference 😞
In regards to a cold transfer, they work perfectly fine on iOS.
We are on direct routing (SBC is managed by our network supplier)
- Could be a bug. At our newest site in Turkey, every call queue call is showing up as "incoming video call" on iPhones. Only in Turkey, only for call queue calls and only for iPhone users. MS devs are looking at it.
Dear Community, we have same Issues with a customer migration project, where the customer replaced all the DECT Handsets with SmartPhones and Mobile Teams App. The direct transfer option works and you can chose the business or mobile number target, But with the consultative option, only a chat windows appears on the Teams App. This brings a lot of question up from customer with negative user experiences
msftPlease add this feedback to your roadmap planing of upcoming updates of the Mobile App
Tested on the Android Version of the Teams App
many thanks
Andy
There is already request for this in the feedback portal
https://feedbackportal.microsoft.com/feedback/idea/03bd3f5a-a473-ec11-a81b-6045bd7a8040
Let's just vote the feedback and hope they will add it soon.
