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godril_'s avatar
godril_
Brass Contributor
Mar 14, 2021

Consult then transfer can only chat in mobile app in direct routing

Hello,  First of all, I appologize if this question been asked in other post.    When doing transfer call from PSTN to another user using desktop app, the "Consult then transfer" works fine, even ...
Direct Routing
microsoft teams
AlexThomsn's avatar
AlexThomsn
Copper Contributor
Apr 26, 2021
I have an issue that I've noticed with this - Our tenant seems to have the availability to call the person directly when searching for a consult in iOS. The call connects and you are able to talk to the consultee, but as soon as you hit the transfer option it refuses to transfer (which is unideal from a customer perspective). Wondering if you have the same issue?
  • aszabo1984's avatar
    aszabo1984
    Copper Contributor
    Apr 28, 2021

    HiAlexThomsn 

     

    I do not have issues with transferring calls after consulting. This sounds to me like a more general issue with transfer itself. Does cold transfer work for you on mobile, PC, etc.? Does C&T work on PC client, web client?

    • AlexThomsn's avatar
      AlexThomsn
      Copper Contributor
      Apr 29, 2021

      aszabo1984 The consult then transfer works well globally EXCEPT on the iOS version.
      It gets it self stuck after the voice consult (during the transfer of the call). Its a very frustrating bug as we deployed iPhones out to staff in order to help with queue pick up times, but without a decent transfer solution it leads to poor customer experience! I've tested both conference enabled and disabled queues. No difference 😞

       

      In regards to a cold transfer, they work perfectly fine on iOS.

       

      We are on direct routing (SBC is managed by our network supplier)

      • aszabo1984's avatar
        aszabo1984
        Copper Contributor
        Apr 29, 2021
        Could be a bug. At our newest site in Turkey, every call queue call is showing up as "incoming video call" on iPhones. Only in Turkey, only for call queue calls and only for iPhone users. MS devs are looking at it.

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