Forum Discussion
Consult then transfer can only chat in mobile app in direct routing
Hello, First of all, I appologize if this question been asked in other post. When doing transfer call from PSTN to another user using desktop app, the "Consult then transfer" works fine, even ...
I have the same issue, haven't found a solution or explanation yet. What I have tested is that when the chat window pops up, there is a white phone button on the right side of the name of the user you want to consult (above the black transfer button). If you press it, a call will be initiated and you can consult and then transfer. Still annoying that the functionality differs in the windows client and mobile client.
- How did I miss such obvious thing??? Thank you very much for pointing it out! I think this should do for now in my org, and, sure, it will be nice if one day there are two options just like the desktop version.
