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bob_sacamano's avatar
bob_sacamano
Copper Contributor
Feb 02, 2021

Connect to organisation ms teams from personal office 365 license, ms teams desktop

Hi!

 

I'm trying to invite a person to our team how is a student, and have a personal office 365 license. When inviting her she gets the link and all work well with the teams web app, but she cannot get the ms teams desktop app to work. 

 

It's like the personal licensed ms teams desktop app is somewhat different from the business version. 

 

Any ide what to do?

microsoft teams
  • seidenbergsven's avatar
    seidenbergsven
    Brass Contributor
    Feb 02, 2021

    Hi bob_sacamano, 
    I am using my private Teams account in different organizations where I was invited to, so there is no general issue with that. However there could be settings preventing her to login into the Teams app on her private device established by your organization - are you aware of any of these?

     

    Sven 

    • bob_sacamano's avatar
      bob_sacamano
      Copper Contributor
      Feb 02, 2021

      Well when i invited her she was able to click the link and access the teams web-app correctly. When clicking on open in teams desktop it opens her ms teams desktop app but there she cant se the team she was invited to and isn't getting the chat messages I've sent her (which she is getting on the web app). That would make me believe that the problem is in her desktop-app settings. Or are you aware of any settings that I as administrator could change in my organisation that enables or prevents a user form accessing the team via desktop app. 

      • seidenbergsven's avatar
        seidenbergsven
        Brass Contributor
        Feb 02, 2021

        bob_sacamano 

         

        Okay, this sounds a bit like she is signed into your tenant on the web app but not in the desktop app. Did she switch to your tenant in the desktop app? She won't get any notifications or messages in her "private tenant" which are coming from your organizational tenant. 

         

        She has to switch through the dropdown menu beside her profile picture. Please check this for reference MICROSOFT TEAM APP - SWITCH ORGANIZATION - Microsoft Community

         

        Sven

  • GeorgeJC's avatar
    GeorgeJC
    Copper Contributor
    Jan 17, 2022

    Hi bob_sacamano 

    Did you ever solve this as I am having the same problem connecting via the Teams app. I am begining to think you can not chat from a personal office account to a corporate Teams account.

  • Steve7555's avatar
    Steve7555
    Copper Contributor
    Mar 31, 2023

    bob_sacamano I've had a similar problem with connecting to Teams from my personal Macbook. 

     

    The problems appears to be a corrupt library. Uninstall and Reinstall Teams. 

     

    Make sure you rename the "Teams" folder at the following location "~/library/application support/microsoft" to Teams.old or something similar. Try to open the meeting invite to Teams versus opening Teams directly.

     

    Once Teams starts up, it'll ask you to login in case it hasn't logged you in automatically. At that point, you should have success logging into meeting. This should at least give you a fully functioning Teams thick client interface. 

     

    Hope this helps!

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