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mblizz
Copper Contributor
Apr 22, 2020
Solved

Completely unable to use any account for video calls on microsoft teams.

Hello,   I work as a consultant and logged in once at my old clients (client A) teams environment for a call. I do not work with client A anymore but whenever I click "open with teams" for a video...
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mblizz's avatar
mblizz
Copper Contributor
Apr 22, 2020

StevenC365 also, if I'm a completely new user in Microsoft Teams, why should I be directed into a specific company's login portal? That seems very weird to me. I wouldn't want to be directed into Price Waterhouse Coopers login portal if I'm working for IBM and just started a new account.

  • mblizz's avatar
    mblizz
    Copper Contributor
    Apr 22, 2020

    adam deltinger I removed all appdata etc from the corresponding Mac location and it worked!

    I can now use the product again! I cannot believe this isn't anywhere even remotely discussed when searching for login problems.

     

    Thank you for the help, clearing all the appdata is what was needed. It's to be honest really weird that the software decides to permanently save the login portal through re-installs and not give you any GUI option to change that.

    • adam deltinger's avatar
      adam deltinger
      MVP
      Apr 22, 2020
      I’m happy it worked out for you!!
  • mblizz's avatar
    mblizz
    Copper Contributor
    Apr 22, 2020

    adam deltinger I have asked them to remove me completely and since I'm not longer working with them it's really impossible to confirm if this has been done appropriately or not.

     

    However, even if I start a new account, I'm still bound to their login portal. This should not happen.

    I checked out your link, but I'm on Mac so unfortunately I cannot go through those steps 😞

    All cache is cleared from my browser which allows me to visit calls as anonymous.

     

    Tried re-installing 5 times over this past month if not more.

     

    Thanks for your reply,

    regards

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