Forum Discussion
Completely unable to use any account for video calls on microsoft teams.
- Have you removed yourself from the old clients tenant? Also, uninstall, remove all cache and folders left!
https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/amp/
Install again!
Also clear credentials on your machine and web cache
If you don't have your own M365 tenant and teams, I don't see what you would log in to though? In that case you ought to be an 'anonymous' guest in meetings. If you had your own environment then your account would be homed there.
StevenC365 also, if I'm a completely new user in Microsoft Teams, why should I be directed into a specific company's login portal? That seems very weird to me. I wouldn't want to be directed into Price Waterhouse Coopers login portal if I'm working for IBM and just started a new account.
- Have you removed yourself from the old clients tenant? Also, uninstall, remove all cache and folders left!
https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/amp/
Install again!
Also clear credentials on your machine and web cacheadam deltinger I removed all appdata etc from the corresponding Mac location and it worked!
I can now use the product again! I cannot believe this isn't anywhere even remotely discussed when searching for login problems.
Thank you for the help, clearing all the appdata is what was needed. It's to be honest really weird that the software decides to permanently save the login portal through re-installs and not give you any GUI option to change that.
- So I have my consultancy firms team but also my new clients teams environment.
I cannot log in to any of them with the teams software.
