Forum Discussion
Common Area Phones \ Shared phones with resource accounts
Hi trying to make sure CAP is the only way to achieve a shared physical phone. We're trying to get some Teams phones into some factories, where workers can use when calling in issues. Ideally, I wa...
The Common Area Phone license would be the lowest-cost option to address that scenario. You wouldn't use a service number, you would assign a PSTN number to a user account like any other user, but the account itself will then be configured for the Common Area Phone experience. The licensing allow the use to sign into the Teams phone and place/receive calls with other Teams users and PSTN numbers.