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sov_25a's avatar
sov_25a
Copper Contributor
Jun 26, 2019

Chat with external Users

Hi everyone,   I have setup 2 test environments to test Teams functionality. The users have Business Essential licenses.   Can someone help with the external access? In Both Organisations the ext...
microsoft teams
Rob Ellis's avatar
Rob Ellis
Bronze Contributor
Jun 26, 2019
for each environment, are you using the .onmicrosoft.com domain for the users, or do you have a vanity domain added?

If you are using a vanity domain, have you added all the DNS entries correctly?
  • sov_25a's avatar
    sov_25a
    Copper Contributor
    Jun 26, 2019

    Hi,

     

    thank you for answer. I am using my own domains which are both configured. There's a test after adding the domain that confirmed all entries. I have posted it to verify with you - see attached.

     

    Any ideas?

     

    Email and also Skype for Business is working (Audio, Video and Chat). Only Teams does not

     

    Thanks S

     

     

    • Rob Ellis's avatar
      Rob Ellis
      Bronze Contributor
      Jun 26, 2019
      The DNS all looks fine. What mode is Teams in? In Islands mode, all messages from federated users (people outside your organization) are delivered to Skype for Business. After switching to Teams Only mode, all messages from outside your organization are delivered to Teams.

      (see https://docs.microsoft.com/en-us/microsoftteams/teams-and-skypeforbusiness-coexistence-and-interoperability)
      • sov_25a's avatar
        sov_25a
        Copper Contributor
        Jun 27, 2019

        Hi,

         

        thanks for your hint.  have switched to TEams only. (Was on Islands before).

         

        Now it works but only One way. From one organization I can see the other user Online and available can do calls and chats. From the other organisation I only see the user away, can chats but calls don't go through.

         

        Sorry to say but after two days with all that issues it seems to be it's still on a very early release.

         

        Hope this will go better soon otherwise does not make any sense to use.

         

        Any idea why this only works one way even thought in both organizations are the same settings in Teams Admin center (I went through all Settings and compared one by one)