Forum Discussion
Chat error in a company meeting
There is DEFINITELY no group/channel involved. While you're point makes sense, this is exactly the problem.
In my scenario, it was a calendar invite to everyone in the company and it was not posted to any Team/Channel. There were three meetings. The first had 130 people and 2 reported having the issue. I had no reports of this issue in the second (140 ppl) or third (50 ppl) meeting.
These two people did not join as guests and they were not external. I have heard that leaving and rejoining resolves the issue, but I have not had another opportunity to test because this issue is fairly rare. (I need to look into local client logs... hmm...)
Have you success to get the diagnostic logs from Teams while this is happening? Especially in a way it covers joining to the meeting and having the error.
But troubleshooting issue which requires 150+ users in the test meeting. That is challenging indeed 🙂
I have not yet. But I have another webinar next Wednesday. I will ask people to keep an eye out for this chat issue, then I will snag whatever logs I can after the meeting.