Forum Discussion
Chat error in a company meeting
We've been testing some larger meetings in Teams and have had generally good performance. We ran into an unusual issue recently. We had about 125 people in the meeting and they were all invited direc...
Is anyone of you sure that there is no channel added or O365 group involved this this anyhow. This looks very much a case when you have a meeting from channel and attendees are not members of channel.
Petri-X I think you're on to something with adding the Channel as at least part of the issue.
We just experienced this Chat Error issue for the first time on 6/18 in five meetings that we set up for training that day. Each of the meetings had 35 to 50 people in them. We set up the meetings using the Calendar in the Teams app to invite everyone. We added a channel to the meeting using the "Add Channel" field. The people in the meeting who were not added to the Team could not use the Chat in the meeting. We did not want to add everyone to the Team and the program does not let you add people only to a Channel within a Team.
We had previously had other training sessions like this two weeks ago, but they were set up through the Outlook Calendar and no Channel was added. Everyone in those meetings could use the Chat function just fine.
Next week we have a few more training Meetings that we are setting up. We were planning on setting them up through the Teams app using the Calendar and NOT add the Channel to see if that resolves the problem. Hopefully it does.
There is DEFINITELY no group/channel involved. While you're point makes sense, this is exactly the problem.
In my scenario, it was a calendar invite to everyone in the company and it was not posted to any Team/Channel. There were three meetings. The first had 130 people and 2 reported having the issue. I had no reports of this issue in the second (140 ppl) or third (50 ppl) meeting.
These two people did not join as guests and they were not external. I have heard that leaving and rejoining resolves the issue, but I have not had another opportunity to test because this issue is fairly rare. (I need to look into local client logs... hmm...)
Have you success to get the diagnostic logs from Teams while this is happening? Especially in a way it covers joining to the meeting and having the error.
But troubleshooting issue which requires 150+ users in the test meeting. That is challenging indeed 🙂
I have not yet. But I have another webinar next Wednesday. I will ask people to keep an eye out for this chat issue, then I will snag whatever logs I can after the meeting.
Petri-X While some of the participants in this thread are not experiencing the same issue, I can confidently say that several of us first-hand have experienced this appear in normal meetings, and is very intermittent and tough to reproduce in a lab, as it usually affects meetings with a large number of participants. I've personally witnessed this in at least one meeting at my organization.
