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ArtMarshall's avatar
ArtMarshall
Copper Contributor
Apr 13, 2020

Chat error in a company meeting

We've been testing some larger meetings in Teams and have had generally good performance. We ran into an unusual issue recently. We had about 125 people in the meeting and they were all invited direc...
meetings
tkramerJH's avatar
tkramerJH
Copper Contributor
Apr 16, 2020

Our team is seeing this intermittently as well.  I had at least one report on a large meeting of ~150 individuals experiencing this error.  The first time, he joined by clicking on the link in Outlook and experienced the problem.  The second time, he joined from Teams on the Calendar tab and things worked as expected.

 

If anyone else has opened an MS ticket and wouldn't mind sharing the number, I'll drop it in my ticket as well, just PM me.

  • evtsarna's avatar
    evtsarna
    Icon for Microsoft rankMicrosoft
    May 07, 2020

    tkramerJH Hello! I would like to know your case number if possible? Thank you! 

    • alexrademeyer's avatar
      alexrademeyer
      Brass Contributor
      Jul 17, 2020

      evtsarna we have experienced this bug several times at our org.
      Occurs when the meeting has a lot of invitees (over 100).
      Totally unrelated to teams or channels, we invited individual users.
      Quitting the Teams client and then opening again and joining the meeting resolved the error.

      I had a ticket open 19517180 and sent logs and screenshots of the issue.
      Complete waste of time, as usual 🙂

      Pretty clear to me this is a bug that the product team need to investigate, if by some miracle someone can raise this to them.

    • tkramerJH's avatar
      tkramerJH
      Copper Contributor
      May 07, 2020
      19617021. It's archived as I didn't have anyone else to follow up with on the issue as it's just sporadic.
  • CHUAWANG's avatar
    CHUAWANG
    Former Employee
    Apr 27, 2020

    hI tkramerJH , I have a case 19608781

    • vivekjk's avatar
      vivekjk
      Copper Contributor
      Apr 28, 2020

      Hi Chuawang,

       

      I am having the same issue and it happens when a meeting commences from the Calendar or Outlook. It does not occur when "Meet Now" option is clicked and members are added in real-time. I have enabled Chat option in the Teams Admin configuration. Screenshot attached.

      Will appreciate any guidance as we have a webinar series with external participants to start in a couple of days.

      Vivek

       

       

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