Forum Discussion

matheusmafioletti's avatar
matheusmafioletti
Copper Contributor
Mar 27, 2020

Channels aren't notifying

Hi guys,

 

We have a problem that Microsoft Teams aren't notifying messages correctly for users who have recently been added to the channel.

 

If we create a channel and activate notifications correctly and after we start talking to the channel, all notifications will be sent correctly. But if after we have posted a message in the group I add a new person, that person will not receive notifications even if he is correctly enabled to receive notifications. This behavior happens with any channel and any user.

 

IMPORTANT: Notification settings are enabled correctly, both channel and user notifications.

 

Anyone else having the same problem? Have a solution or alternative?

 

Thanks.

6 Replies

  • Shane Kelly's avatar
    Shane Kelly
    Copper Contributor

    We are having the same problem with many of our users.  the banners and emails and notifications aren't working properly for several of them.

     

    I have verified their settings are correct.

     

  • In what way do you mean you have activated notifications? These are per user basis (channels)

    • matheusmafioletti's avatar
      matheusmafioletti
      Copper Contributor

      adam deltinger doesn't show on feed or shows up the banner.

       

      Look at the pics, please.