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cguanes's avatar
cguanes
Copper Contributor
Mar 29, 2023

Caption not working in teams

Caption are not working in Teams today. I double checked and everything is enabled for it. I tried 3 different devices and I cannot see it.   Is this a MS Teams issue?
microsoft teams
cguanes's avatar
cguanes
Copper Contributor
Mar 29, 2023

anhp27 , it is exactly my case too... hard hearing, without captions I cannot understand people...

 

In contact with MS, I was asked to try the web client https://teams.microsoft.com/,  the caption shows there, but I'm still unable to use with fat client.

 

They asked me to do the following (it didn't work for me, but maybe for you)

 

1. Try Signing out and Signing in.

2. Completely uninstall and re-install MS Teams.

https://support.microsoft.com/office/installa-microsoft-teams-ora-3b159754-3c26-4952-abe7-57d27f5f4c81#ID0EBBD=Desktop

3. Clear MS Teams Cache.

https://learn.microsoft.com/microsoftteams/troubleshoot/teams-administration/clear-teams-cache

Then restart your PC (it’s important to restart it for the changes made to take effect) and access https://teams.microsoft.com/
at the bottom left is the Teams download icon and reinstall it.

 

try those steps...   If I can get the captions back I will put how it was fixed...

Sanie_Brock's avatar
Sanie_Brock
Copper Contributor
Mar 29, 2023
Had to contact my organization's IT Helpdesk for assistance. They uninstalled the app, reinstalled, quit the app, rebooted my machine, relaunched the app. Quick test meeting captions were back. Joined a meeting no captions. Rebooted my machine again, reluanced MS Teams. Live Captions worked for 15 minutes then stopped both in the app and on my mobile device. Anyone have other ideas?