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gileshowden's avatar
gileshowden
Copper Contributor
Sep 10, 2020

Can't sign into Windows Teams App

I use a personal email address on the free account, and it worked for the past 3 months, then suddenly in the last couple of weeks its given me an error message saying something about "your admin hasn't given you access, please ask them to do so".

 

Why does it do this, as the account works fine on my phone using personal email address.

 

Please help!!

microsoft teams

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  • HenryPhillipsNimbitech's avatar
    HenryPhillipsNimbitech
    Bronze Contributor
    Sep 10, 2020

    Hi gileshowden ,

     

    I feel your pain here as I am starting to confuse myself with this scenario. With there now being effectively three versions of Teams, all with high potential for account conflict.

     

    So first things first, are we talking about Teams personal, as in what is intended for Family and Friends and is bound to a mobile number effectively. I am sure we are not but if this is so, then it is only available for use on the mobile app.

     

    Or are we talking about the Free version of Teams?

     

    If it is the free version of Teams, normally where this goes wrong is if a personal account has an alias of a corp account that has a Teams license. And then when you come to access Teams it gets in a pickle. So that is one immediate thing to check.

     

    Thanks

     

    Henry

     

     

    • gileshowden's avatar
      gileshowden
      Copper Contributor
      Sep 14, 2020

      Hi Henry

       

      Thanks for your reply and sorry for the lack of response from me.

       

      Yes, your right, I'm trying to use the free account of teams for my work place to contact others in business. 

      So - I tried to use a domain email address from the business I work at, and that gives me the same error (and there's no other accounts linked to it)!!!!

       

      So frustrating!!! At the moment, I can't use teams at all because of this poxy error code. Pleaaaasssseeee soooommmmeeeeeoooonnnneeee hhheeelllpppp mmmeeee.......

       

      Cheers, appreciate it.

      Giles

      • HenryPhillipsNimbitech's avatar
        HenryPhillipsNimbitech
        Bronze Contributor
        Sep 14, 2020

        Hi gileshowden ,

         

        Who is the provider of the personal account you signed up for the Free version of Teams with?

         

        Asking because I will confirm the settings that will walk you through confirming you have no alias in place that could conflict.

         

        I would also expect the business domain to be less likely to work, especially if your business has a M365 subscription.

         

        Your only other real option if you are still struggling and sorry if they have sent you this way already but really is to contact Microsoft Support. As the problem with the free version, is that if and when things do go wrong, you are much more limited in what you can do to troubleshoot.

         

        Thanks

         

        Henry

         

         

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