Forum Discussion

Copper Contributor

Aug 17, 2021

Can't log in to teams app on desktop

We have tried everything, including install, uninstall, support for 2 hours, etc. Here is a screen shot of what happens. I can only access the old teams from website. Ugh! Help!

microsoft teams

margaret0817

Copper Contributor

Aug 17, 2021

Thanks, but yes tried that to no avail.

EntilZha

Iron Contributor

Aug 17, 2021

-Has there been any changes to your organization Firewall.
-Can you take the device to a remote location with open internet and test Teams?

-Larry

margaret0817
Copper Contributor
Aug 17, 2021
Thank you for your suggestions. I am on a personal device, so no firewall. I tried to access using a different computer and that worked but I am unable to access it on mine. I will be leading a training session on Thursday for which I need to use the breakout function available only on the desktop app.
- EntilZha
  Iron Contributor
  Aug 17, 2021
  Might be a Windows Defender issue.
  
  See if this link offer you some solution.
  https://docs.microsoft.com/en-us/answers/questions/91609/microsoft-teams-windows-defender-firewall-blocked.html
  
  -Larry