Forum Discussion
Can't log in to teams app on desktop
We have tried everything, including install, uninstall, support for 2 hours, etc. Here is a screen shot of what happens. I can only access the old teams from website. Ugh! Help!
You have probably tried this but worth clearing the cache https://answers.microsoft.com/en-us/msteams/forum/all/clear-cache/0810ce4f-af14-4269-b01f-adc89a0af4c4
Do you have a licences assigned?
AC
Do you have a licences assigned?
AC
Thanks, but yes tried that to no avail.
- -Has there been any changes to your organization Firewall.
-Can you take the device to a remote location with open internet and test Teams?
-Larry- Thank you for your suggestions. I am on a personal device, so no firewall. I tried to access using a different computer and that worked but I am unable to access it on mine. I will be leading a training session on Thursday for which I need to use the breakout function available only on the desktop app.
- Might be a Windows Defender issue.
See if this link offer you some solution.
https://docs.microsoft.com/en-us/answers/questions/91609/microsoft-teams-windows-defender-firewall-blocked.html
-Larry
