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elaheh's avatar
elaheh
Brass Contributor
Jun 08, 2020
Solved

can't get the activity log on teams

Hi, 

I have 'global administrator' right, but suddenly I loosed my connection to Teams admin center.

After two days attempt still i'm getting this error: 'We can't get the activity log. Please try again. If you continue to have problems,contact Microsoft customer support.'

any idea what's the problem? I event not able to get access teams web app.

 

 
  • elaheh 

     

    Hi, I'd suggest that you open a ticket directly with Microsoft support.  You can do this from within your tenant from the Admin Center at https://admin.microsoft.com and navigating to Support > New Service Request as shown below;

     

  • elaheh 

     

    I am also getting this - However only from Chrome.

    In the new Chromium Edge browser this is fine. - not sure if related to Chrome or my particular installation of Chrome.

     

    edited: Also get this in traditional Internet Explorer

    • elaheh's avatar
      elaheh
      Brass Contributor

      Thanks Carey Knighton-Fitt 

      Yes, the problem was is Chrome. It works with the other browsers. 

      even when I open new incognito window I get the same result. Any idea if i re-install chrome it will fix?

      • Carey Knighton-Fitt's avatar
        Carey Knighton-Fitt
        Copper Contributor
        Not as far as I know. A colleague has the same issues in Firefox. I have an open case with MS regarding this. MS currently struggling to understand its not related to user licensing.

        As far as I can see it only relates to some tenants?

        I was informed later today that it was now working in Firefox. So maybe there has been a miraculous change in the past couple of hours. Not had a chance to test yet.

        Update. Still not working in chrome. MS support still unable to find solution
  • elaheh 

     

    Hi, I'd suggest that you open a ticket directly with Microsoft support.  You can do this from within your tenant from the Admin Center at https://admin.microsoft.com and navigating to Support > New Service Request as shown below;

     

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