Can't add members to Polycom phone?

Hi Everyone, I can't seem to add new users who are on my Team contacts to my Polycom phones main screen. When I go to directories on the phone, they do appear under contacts but not on the main s...

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Ryan Steele
Aug 19, 2020
Infamousx14 I'm assuming you have something like the https://www.poly.com/us/en/products/phones/vvx/vvx-401-411. This phone is designed for Skype for Business and while it works with Teams, it only supports a subset of the functionality that was supported by SfB, as documented here. Unfortunately, one of the features that is missing is having your Favorites displayed on the main screen.

Ryan Steele

Bronze Contributor

Aug 19, 2020

Infamousx14 I'm assuming you have something like the https://www.poly.com/us/en/products/phones/vvx/vvx-401-411. This phone is designed for Skype for Business and while it works with Teams, it only supports a subset of the functionality that was supported by SfB, as documented here. Unfortunately, one of the features that is missing is having your Favorites displayed on the main screen.

Infamousx14
Copper Contributor
Aug 19, 2020
Yes, I have the Polycom VVX 411 phones. Looks like I'll be upgrading sometime soon.

I appreciate your help.

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Can't add members to Polycom phone?

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