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WillAJ's avatar
WillAJ
Copper Contributor
May 15, 2021
Solved

Can't access Office 365 teams

I'm trying to use Teams to contact someone to help with work, but having some issues. Issues as follows:   So I went to the Teams page and installed teams, and signed into my Microsoft 365 account,...
microsoft teams
  • ChristianJBergstrom's avatar
    ChristianJBergstrom
    May 16, 2021

    Hi, there are some differences between the Teams version functionality depending on which account you sign in with. Teams for personal is very limited when it comes to features. For the call / video to be visible you need to start a chat first. You can use the tenant switch in the top right corner (Accounts & orgs) if you're using more than one account, and also use Teams online with InPrivate mode to see if all is good or not.

    https://support.microsoft.com/en-us/office/make-a-call-in-teams-6ea0bc65-f6bd-46ab-bd35-7ee5e2104e3a#ID0EABAAA=Windows

     

    If you're using business Teams and trying to set up Teams for your org. you need to provide additional details.

ChristianJBergstrom's avatar
ChristianJBergstrom
MVP
May 16, 2021

Hi, there are some differences between the Teams version functionality depending on which account you sign in with. Teams for personal is very limited when it comes to features. For the call / video to be visible you need to start a chat first. You can use the tenant switch in the top right corner (Accounts & orgs) if you're using more than one account, and also use Teams online with InPrivate mode to see if all is good or not.

https://support.microsoft.com/en-us/office/make-a-call-in-teams-6ea0bc65-f6bd-46ab-bd35-7ee5e2104e3a#ID0EABAAA=Windows

 

If you're using business Teams and trying to set up Teams for your org. you need to provide additional details.