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az123330's avatar
az123330
Copper Contributor
Jul 06, 2020
Solved

Cannot sign into Microsoft Teams free desktop

Hi,   I have been having a big issue with the free desktop version of teams for around a month now.   Originally I was able to sign into the desktop app and it would automatically sign me in ever...
microsoft teams
  • ChristianBergstrom's avatar
    ChristianBergstrom
    Jul 06, 2020

    az123330 It sounds as if you have been invited to another org. as a guest and is still trying to connect to that org. / has not changed the tenant setting (top right corner). Try signing out from the desktop client (also top right corner) and back in again to see if it makes any difference.

     

    There's also the 'Teams reset solution'. Meaning complete deletion of the Teams cache. Go to start and type %appdata%\Microsoft\Teams (delete all content in the Teams folder).

     

    If on a Mac ~/Library/Application Support/Microsoft/Teams

ChristianBergstrom's avatar
ChristianBergstrom
Silver Contributor
Jul 06, 2020

az123330 It sounds as if you have been invited to another org. as a guest and is still trying to connect to that org. / has not changed the tenant setting (top right corner). Try signing out from the desktop client (also top right corner) and back in again to see if it makes any difference.

 

There's also the 'Teams reset solution'. Meaning complete deletion of the Teams cache. Go to start and type %appdata%\Microsoft\Teams (delete all content in the Teams folder).

 

If on a Mac ~/Library/Application Support/Microsoft/Teams

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