Forum Discussion
Solved
Cannot sign in to a desk phone using Teams SIP Gateway
Hi all, I'm attempting to sign in to a Polycom CCX VVX 411 desk phone I have onboarded to the Teams SIP Gateway by following the instructions https://docs.microsoft.com/en-us/microsoftteams/sip-g...
- I finally got connected with a helpful Microsoft 365 support rep and it turns out the problem was that the "SIP devices can be used for calls" setting was not enabled on the Calling policy assigned to the user.
My fault, to be sure; that being said, it would be helpful if there were some kind of error message during the web sign in process if the setting is disabled rather than being told "You have successfully signed in". May my misfortune serve as a warning to others.
I finally got connected with a helpful Microsoft 365 support rep and it turns out the problem was that the "SIP devices can be used for calls" setting was not enabled on the Calling policy assigned to the user.
My fault, to be sure; that being said, it would be helpful if there were some kind of error message during the web sign in process if the setting is disabled rather than being told "You have successfully signed in". May my misfortune serve as a warning to others.
My fault, to be sure; that being said, it would be helpful if there were some kind of error message during the web sign in process if the setting is disabled rather than being told "You have successfully signed in". May my misfortune serve as a warning to others.
I bumped into this issue too recently. It was working months ago but unfortunately not now.
I've confirmed the SIP Calling was enabled on the call policy. So we may need to drill down further with Microsoft Support.