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TiffanyDarby's avatar
TiffanyDarby
Copper Contributor
Apr 27, 2021
Solved

Cannot Resume Call after Failed Transfer

We have recently moved to Teams and so far things seem to be good aside from 1 issue    I get all incoming calls to the business, I will hit consult then transfer > Teams Audio call, but if the oth...
microsoft teams
  • StevenC365's avatar
    StevenC365
    May 04, 2021

    TiffanyDarby The resume button should work, I would expect that's something that your IT department will need to investigate because it will be related to how they have configured phone calls to be delivered to Teams.

TiffanyDarby's avatar
TiffanyDarby
Copper Contributor
May 03, 2021

StevenC365 

 

I'm not sure sorry to your first point. We had our business landline number ported over to teams and our IT Department set it up. 

 

I press resume in the original call and nothing happens which is my issue, I am an extremely novice user to this so don't understand all the abbreviations people are using in these posts. We have a subscription to 365 Business Voice but that is the extent of my knowledge... 

StevenC365's avatar
StevenC365
MVP
May 04, 2021

TiffanyDarby The resume button should work, I would expect that's something that your IT department will need to investigate because it will be related to how they have configured phone calls to be delivered to Teams.