Forum Discussion
Cannot message external users on desktop but can on phone
My friend uses skype for business and teams at her work, and my company already upgraded to teams and set our org to teams only mode. When I message her it goes to her skype even though she has team...
Hm! External chat (federation) is always going to Skype unless the recipient is on Teams Only. Why it works on the phone I don’t know! By initiating a chat on Teams from her side creates a session on Teams but will time out eventually and your reply will go back to route via Skype..since now Skype Online also is deprecated I presume she on Skype On premises. If she’s not using Skype at all anymore ( homed in Skype on-prem) it should work. Can you ask her to log out and back into Teams and you do the same. Then try again