Forum Discussion
Cannot log in to Teams
ThereseSolimeno AndiB796 Hello, sorry to hear about your frustrating experience. It shouldn't be like that, but I'm afraid it's not that uncommon when using the desktop app with multiple credentials. I can only give some pointers as what to do here and hopefully they will help you out of the mess. To start with you should go online https://teams.microsoft.com with InPrivate / Incognito browser sessions to avoid your credentials being mixed. When it comes to the codes all you can do it wait really so try to do that, could perhaps be for 24 hours or something.
As I understand you have already reinstalled and removed cache etc. so not going to suggest that. But you probably haven't tried the following reset script (I actually use it myself from time to time) so follow the link, copy the script and paste in PowerShell on your computer and hit enter. That way you can start fresh with the desktop app.
PowerShell script sample - Reset the autostart setting in Teams - Microsoft Teams | Microsoft Docs
Hello AndiB796 I'm going to see if one of our MVPs (experts) can help you. You can also go to answers.microsoft.com for personalized tech support.
ChristianJBergstrom, can you provide guidance here? thank you
ThereseSolimeno AndiB796 Hello, sorry to hear about your frustrating experience. It shouldn't be like that, but I'm afraid it's not that uncommon when using the desktop app with multiple credentials. I can only give some pointers as what to do here and hopefully they will help you out of the mess. To start with you should go online https://teams.microsoft.com with InPrivate / Incognito browser sessions to avoid your credentials being mixed. When it comes to the codes all you can do it wait really so try to do that, could perhaps be for 24 hours or something.
As I understand you have already reinstalled and removed cache etc. so not going to suggest that. But you probably haven't tried the following reset script (I actually use it myself from time to time) so follow the link, copy the script and paste in PowerShell on your computer and hit enter. That way you can start fresh with the desktop app.
PowerShell script sample - Reset the autostart setting in Teams - Microsoft Teams | Microsoft Docs