Cannot hear from my bluetooth device Sony WH-XB910N

petkarg 

Here are a few troubleshooting steps that you can try to resolve the issue:

1. Check the audio settings in Microsoft Teams: a. Click on your profile picture in Teams and select "Settings." b. In the "Devices" tab, ensure that your Sony WH-XB910N headphones are selected as the audio device for both the "Speaker" and "Microphone" options. c. Test your audio settings by clicking on the "Make a test call" button and follow the prompts.

2. Check the sound settings in Windows: a. Right-click on the volume icon in the taskbar and select "Open Sound settings." b. Under "Choose your output device," ensure that your Sony WH-XB910N headphones are selected. c. Click on "Device properties" and ensure that the volume levels are set appropriately. d. Click on "Additional device properties" and ensure that the "Allow applications to take exclusive control of this device" option is checked.

3. Update the audio driver for your Sony WH-XB910N headphones: a. Go to the Sony website and check for any available driver updates for your headphones. b. Download and install the latest driver for your headphones.

4. Check for any available updates for Microsoft Teams: a. Open Teams and click on your profile picture. b. Select "Check for updates" and follow the prompts to update Teams to the latest version.

If none of the above steps resolve the issue, you may want to try using a different set of headphones to see if the issue persists.