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Cannot create an account - "you're not on teams yet | You can't sign in here with a personal acc..."
Hi,
I've been trying to create an account and use the free MS teams.
I was able to sign up with my personal email and received an email with the headline:
Thanks for signing up for Microsoft Teams
But when I try to use it within the app, after logging in, the message "You're not on Teams yet, but you can set it up for your organization." is shown.
Whenever I try to sign up again, in the standard white login page the message "Thanks for signing up for Microsoft Teams" appears.
I've tried as well creating a new email, but the last message is shown once more.
How can I proceed with this?
Thank you,
Hello FL_28 This is a common question, so I did a quick search of the community and found other posts with a similar theme. This one should answer the question: https://techcommunity.microsoft.com/t5/microsoft-teams/cannot-access-microsoft-teams/m-p/1212804#M46...
7 Replies
Hi Sergio-pb,
I have the exact same problem. I am using MS-Teams on my MacBook Pro and it worked before with my private Microsoft account. I was wondering whether Microsoft changed its policy or whether it is the typical Mac compatibility problem, but I am using the actual desktop app for Mac.
When you follow the sign up instruction, do you also get the message "switch to Skype"?
Kind regards
Hello FL_28 This is a common question, so I did a quick search of the community and found other posts with a similar theme. This one should answer the question: https://techcommunity.microsoft.com/t5/microsoft-teams/cannot-access-microsoft-teams/m-p/1212804#M46...
Hi sergio-pb ,
This is a bug and there is a work around for now, but a fix is coming as it's a known issue. Please see my reply here for work around: https://techcommunity.microsoft.com/t5/microsoft-teams/cannot-access-microsoft-teams/m-p/1212804#M46636
This doesn't work either.
- Can You try sign in from another browser or from an inprivate browser session!
It’s common that cached credentials messes up login experiences- I think I have the same problem. I have just left school, where I used teams linked to the schools email account, and am about to start college. The college have set me a link to attend a meeting to my personal email account. When I try to sign in using this account it tells me that I cannot use my personal email. I uninstalled Teams an clicked the meeting link again and downloaded a fresh version of the app. Now I can join the meeting as a guest but have no access to calendars etc. I I try and get 'A better experience by signing in' a new page opens but returns to the front page after a few minutes. What is going wrong?
This worked for me - thank you.
