Forum Discussion
Cannot chat when internal user is offline
We just started using Teams at our school, and all of the older students have been added to the system. I have noticed that when the student is shown as offline, I am not able to send a chat message, and the screen at the bottom says, "Administrator has disabled chat for this user." I have triple checked the permissions, and they have chat permissions.
And it's not consistent with all users.
Help! How do I enable chat, even if they are offline?
- ThereseSolimeno
Microsoft
Hello Britney_Edwards This appears to be a bug - it's the topic of other past conversations in this community and you may want to read the solutions offered: https://techcommunity.microsoft.com/t5/microsoft-teams/teams-chat-error-quot-administrator-has-disabled-chats-for-this/m-p/1245364
This was also the topic on our answers.microsoft.com tech support site last year: https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365admin-mso_teams-mso_o365b/administrator-has-disabled-chat-for-this-user/a12de77f-c20a-4b91-aff8-48c1476f4308
Hope these help.
